Contact and Collect at Kilkenny County Council Library Service
Kilkenny County Council Library Service will be offering a new model of service delivery from June 8th 2020 as part of phase 2 of the Government‘s Roadmap for Reopening Society and Business.
While the library buildings have been closed to the public, staff have been busy developing new models of service delivery behind the scenes.
Users will not be able to walk into the library and choose their own books but they can still order and return books using this model which will be available in Graiguenamanagh Library.
County Librarian Josephine Coyne said “This model is another example of library staff adapting to new ways of delivering services. Like other businesses and services in Kilkenny we are learning to adapt so that we can continue to deliver this valuable service to our members and we look forward to their cooperation to make this work effectively”.
Here is how the Order and Collect service works:
· Ring or email the relevant branch
· Give your name, phone number, card number and your broad preferences/area of interest
· Staff will select the stock and once the items are ready for collection, you will be contacted with a designated collection time.
· You can borrow up to 3 items
· Adults must order on behalf of children under 12 years of age
Order and Collect is only available by phone or email. Please do not visit the library to collect books unless you have been contacted by staff. Return bins will be available outside each of the 3 libraries for stock return.
The service is available from 10am-4pm, Monday-Friday at
Graiguenamanagh Library – 056 firstname.lastname@example.org
To enable us to provide this service we have established a rigorous health and safety protocols to ensure your and our safety.
Kilkenny Library Service will continue to provide a door to door delivery service to those 70 years and over - contact library headquarters at 056 email@example.com
Our extensive online services will also be available as well as a range of wellbeing projects and initiatives that we are developing - www.kilkennylibrary.ie